terms & conditions / privacy policy

Vegan Vouchers takes your privacy and security very seriously, and we are deeply committed to maintaining your trust and confidence. 

We respect your individual rights under the GDPR and give you complete control over how your customer data is used.

  • You can:

    • Update your account and manage your email communication settings.

    • Request access and make corrections to your personal data.

    • Request an electronic copy of your personal data for portability.

    • Request that we delete your personal data.

    • Request to restrict processing of your personal data.

    • Object to processing of your personal data.

We routinely update this Privacy Statement to clarify our practices and to reflect new or different privacy practices, such as when we add new services, functionality, or features to the Site. If we make any material changes we will notify you, either by email (sent to the email address specified in your account), by means of notice on the Site or by using other methods.

You understand that your continued use of the Site after we send a notice about our changes to the Privacy Statement means that the collection, control, processing, and use of your personal data is subject to the updated Privacy Statement.  If you object to any changes, you may modify your account settings or close your account as described below.

Vegan Vouchers Limited ("we", "us", "our") does not represent that any material on the Site is appropriate for use in locations other than the United Kingdom and will not be liable for any losses incurred as a result of such use. If you choose to access the Site from other locations, you are responsible for compliance with local laws if, and to the extent, such local laws are applicable

1. Personal Data We Collect

We will collect the following personal data when you interact with the Site:

  • Authentication and identification information (e.g. your name, email address, and password). This information is necessary to set up and log you into your account. If you don’t provide this, we may not be able to provide our full range of account services to you;

  • Basic personal details (e.g. your name, date of birth, and nationality/location);

  • Contact details (e.g. your postal address, telephone number, and email address). 

  • Payment details (e.g. your credit card details or payment tokens from third party payment providers like PayPal). We use these to process your order, and won’t be able to take payment from you or give refunds if you don’t provide it.

Some information we collect is necessary for us to provide our services or meet our legal obligations. We will make this clear when we collect that information from you.

We will also automatically collect personal data when you interact with the Site through your computer, mobile device, or other device. This personal data includes the following:


Profile inputs (e.g. page and deal views on the site, purchase details, click information and information about the website you clicked to our Site from). This may include data about your location. With respect to geolocation information collected from your mobile device, we will only collect this where you have provided consent; and
Device details (e.g. MAC address, IP address, bluetooth data and advertising identifiers).

We will collect the personal data described above at various stages in your relationship with us when you:

  • Register, subscribe, authorise the transfer of, or create an account with us. If you choose not to create a password for your account, we create an account and link your purchase details to your email address, which you can set a password for during each purchase;

  • Open or respond to emails or messages from us;

  • Provide information to enroll or participate in programs provided on behalf of, or together with Sellers and Business Partners, with your consent or as necessary to provide services you have requested;

  • Visit any page online that displays our ads or content;

  • Purchase products or services on or through the Site.

  • Connect, log-in, or link to the Site using social networking tools

2. Your Choices

You can manage the types of personal data you provide to us and can limit how we communicate with you. At the same time, we think that the more you tell us about yourself and what you like, the more relevant and valuable your experience with our Site and services will be.

You can manage your email, push notification, location information and subscription notification preferences by logging into your account through the Site or by adjusting the settings in our mobile application:

  • Subscriptions.  You can also manage your email subscriptions by following the link contained in any emails that we send you. You may update your subscription preferences at any time. Even if you decide not to subscribe to, or to unsubscribe, from promotional email messages, we may still need to contact you with important transactional information related to your account and your purchases from Sellers. For example, even if you have unsubscribed from our promotional email messages or push notifications, we will still send you confirmations when you make purchases on the Site;

  • Cookies.  You can manage how your browser handles cookies. You may also manage how your mobile device and mobile browser share information on and about your devices with us, as well as how your mobile browser handles cookies. Please refer to our Cookies Policy for more information;

  • Objecting to uses of data. In certain circumstances, you have the right to object to the use of your personal data. In particular, you can object to our use of personal data where we use such data to meet our own interests in running our business (as described under ‘How We Use Information’ below and including use of your data for marketing purposes and management of our business needs). If you object to our use of your data, we will assess the objection and cease processing that data upon confirmation of a valid request. For more information, see ‘Your Rights’ below;

3. Your Rights

You can access, update, rectify, and delete your personal data which makes up some of your profile by logging into your account or contacting us here.

In accordance with applicable law, you may (i) request access to any personal data we hold about you; (ii) request that it be updated, rectified, deleted or blocked; (iii) request that we delete personal data we hold about you; (iv) request that we restrict our processing of your personal data; and (v) request that we provide you or a third party with a copy of certain personal data about you (that is referred to as the right of  “data portability”). You can also object to any of our uses of your personal data described in this policy, including our marketing activities. You may also revoke your consent to the processing of your personal data, to the extent consent was required and provided by you.

4. How We Use Information

We control and process the personal data you provide to us, which we collect from other sources, and which we generate to:

Create your account when you sign up and log you in, which is necessary for us to provide our services to you in accordance with the Terms of Use.  Operate, maintain, and improve the Site by analysing how you and our other customers use and interact with it. This is to meet our legitimate business interests in providing the Site and ensuring that it provides the best experience for our customers; Validate, facilitate, and prevent fraudulent purchases. This may include processing orders for voucher plans and services, payment verification, and verifying that vouchers redeemed by customers are valid. This is necessary to meet our contractual commitments to you set out in the Terms of Use;

Carry-out marketing, which may involve:

Showing relevant offers and advertising. We will use the profiles described above to create advertising for our products that will be displayed on relevant third-party sites. We do this to meet our legitimate interests in showing you products which may be relevant to you, and you can opt out of seeing these types of ads as described in our Cookies Policy;

Sending you relevant direct marketing messages and other communications via email or push notifications on mobile devices, including, with your consent, using your location data to notify you of tailored location-based deals. We will either send these messages on the basis that you have consented to receiving them or, where permitted by applicable law, to meet our legitimate interests in showing you which of our products and services are relevant to you; 

Answer your questions and respond to your requests, for example in the context of customer service. This is to meet our contractual commitments to you in the Terms of Use where these questions or requests are part of the purchase process or to comply with legal obligations (such as allowing you to exercise your rights as described above), and in other cases to meet our legitimate interests in providing a good service to our customers;

5. When and Why We Disclose Personal Data

We share your personal data as follows:

to comply with legal orders and government requests, or as needed to support auditing, compliance, and corporate governance functions, where this is necessary to comply with these legal obligations;


to combat fraud or criminal activity, and to protect our rights or those of our EU Affiliates, Sellers, or Business Partners, and users, or as part of legal proceedings affecting us and/or our EU Affiliates, as it is in our legitimate interests to prevent fraud and protect these rights; or


in response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts, to the extent this is necessary to comply with such legal obligations.

6. Security of Personal Data

We use SSL (Secured Socket-Layered) technology to process your payments. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Retention of Personal Data

We will retain your personal data for as long as your account is active or as needed to provide you services. If you close your account, we will retain your personal data for a period where it is necessary to continue operating our business effectively, to maintain a record of your transactions for financial reporting purposes or fraud prevention purposes until these purposes no longer exist, and to retain as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Privacy Practices of Third Parties

This Privacy Statement only addresses the collection, processing and use (including disclosure) of personal data by us through your interaction with the Site. Other websites that may be accessible through links from the Site may have their own privacy statements and personal data collection, processing, use, and disclosure practices. Our Business Partners may also have their own privacy statements. We encourage you to familiarise yourself with the privacy statements provided by these other parties prior to providing them with information or taking advantage of a sponsored offer or promotion.

9. Terms of use

 

Voucher codes are only to be used by Vegan Vouchers Premium Plan holders. Any person(s) suspected of re-distributing, re-selling or publishing our voucher codes in a public/private domain will be banned from our services and legal action may be pursued. By using our services you agree to the terms included in this policy.

10. Contact Us

If you would like to make use of any of the above rights or any other rights in relation to your personal data please contact us.